Home » Breakthrough Customer Service: Best Practices of Leaders in Customer Support by Stanley A. Brown
Breakthrough Customer Service: Best Practices of Leaders in Customer Support Stanley A. Brown

Breakthrough Customer Service: Best Practices of Leaders in Customer Support

Stanley A. Brown

Published October 1st 1997
ISBN : 9780471642329
Hardcover
456 pages
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 About the Book 

Best practices organizations dont excel in only one area- no single thing distinguishes them. Its the combination of practices - enabled by technology, with a pinch of organizational culture thrown in - that together create their uniqueness, andMoreBest practices organizations dont excel in only one area- no single thing distinguishes them. Its the combination of practices - enabled by technology, with a pinch of organizational culture thrown in - that together create their uniqueness, and their leading position. If you want to grow and improve your business, learn from the best practices of others. With some minor adaptation, they will work within your organizations culture, to create breakthrough customer service.